Account Deletion

Before you delete

Review the information below before confirming. Content already delivered to another user may remain on that person's device or account and is outside our direct deletion controls. Limited records may also be retained for the specific purposes described below.

Delete within the app

When account controls are available in your version of IPoo, use this path:

1. Open the deletion control and review the explanation of affected information.
2. Confirm permanent deletion and complete any account-security check presented.
3. Wait for the confirmation shown in the app or sent to the associated contact route.

You do not need to reinstall IPoo to make a deletion request. If the in-app path is unavailable or you cannot sign in, use the external email route.

External email request

Send the request from the email linked to the account when possible. State clearly that you want the IPoo account deleted and include the profile or account identifier plus the email address or phone number used to sign in. If the associated email is unavailable, explain that in the request.

Do not send a password, full payment-card number, identity document, intimate content, or suspected child sexual abuse material. We may ask for proportionate account details to verify ownership and prevent unauthorized deletion.

Timing and request status

A complete and verifiable request is generally processed within 3-5 business days. We may contact you when information is missing, ownership cannot be verified, or a legal or safety hold affects part of the request. Processing time can also vary where applicable law requires a different response period.

If manual processing has not finished, a withdrawal may be possible by replying to the same email thread. Once deletion has been completed or data has been de-identified, restoration may not be possible. We do not promise that a pending request can always be cancelled.

Account information removed

After approval, we delete or disassociate information connected to the account from active systems, including as applicable:

• account identifiers, sign-in and recovery details, profile fields, images, preferences, and settings;
• stored profile content, text, selected media, voice messages, and other user content controlled by the account;
• connections, block lists, feature state, and account-linked history;
• active entitlements or digital credits where they can be disabled under applicable purchase rules; and
• support or diagnostic data that is no longer needed for another lawful purpose.

We send appropriate deletion or restriction instructions to processors handling account data for us. Copies in controlled backups may remain temporarily until the relevant backup cycle expires, with access limited and restoration subject to the deletion record.

Limited retention after deletion

We may retain only information reasonably necessary for security, fraud prevention, enforcement integrity, serious abuse or child-safety investigations, protection of a person, legal process, dispute resolution, accounting, tax, transaction, refund, or chargeback obligations. Each record follows the applicable statutory period or the shortest operational period reasonably needed for its purpose; IPoo does not apply one universal retention period to every category.

We may keep a limited record that an account was removed or barred to prevent unauthorized restoration or repeated abuse. Aggregated or de-identified measurements may remain when they no longer reasonably identify you. More detail appears in the Privacy Policy.

Google Play purchases and subscriptions

Deleting an IPoo account does not automatically cancel a Google Play subscription or submit a refund request. Open Google Play, select the profile menu, choose Payments & subscriptions, select the relevant IPoo subscription if one is active, and use the cancellation control. Google Play manages recurring billing, payment credentials, and its refund process.

Transaction identifiers, item, purchase status, refund status, and entitlement records may be retained when needed for accounting, fraud prevention, chargebacks, or legal duties. Uik It Consulting Inc. does not receive your complete payment-card number from Google Play.

Safety and legal restrictions

If an account is connected to a serious safety report, suspected child sexual abuse and exploitation (CSAE), suspected child sexual abuse material (CSAM), fraud, a dispute, or a lawful investigation, relevant evidence may be preserved even while other account data is deleted. Preservation is restricted to the safety, legal, or investigative purpose.

Deletion is not used to conceal illegal activity or prevent lawful cooperation. The Child Safety Policy explains reporting and enforcement standards. The Terms of Use explain the difference between termination and user-requested deletion.

Operator and assistance

For a deletion request or status question, contact celiamarshall1926@gmail.com. Include the original request date and account identifier, but do not send unnecessary sensitive information.